APTC Employee Resources
Clinical Excellence / Continuing Ed / Clinician Resources / APTC Culture
Value Mountain
Atlantic Physical Therapy Center empowers our team to take personal responsibility for helping our clients thrive again. We approach every interaction leading with compassion and giving our very best to enable a memorable outcome.
Atlantic Physical Therapy Center provides unparalleled care to individuals seeking to recover from injury, restore function, and maximize their performance. Our clinical team educates clients while helping them achieve results they thought were unattainable. Individualized service is delivered with a passion and expertise that is unique in the physical therapy industry.
- NPS score > 93 for All clinics
- Every clinical outcome measurement exceeds the national average
- Serve more new customers (IEs) and total customers (visits) in a month than we ever have before
- Create the Atlantic PT Center Foundation and get over $50,000 into the account to serve our communities
- Start the Atlantic PT Center Employee Engagement Program
- New compensation design for clinical team members (to be fully transparent and accountable for performance)
- Every employee mentioned in a negative NPS score must personally address the situation
- Directly address every office that is underperforming the national average for clinical outcomes in any category (Clinical Excellence leader)
- Institute the “5-foot rule.” — Greet every client with a smile when you are within 5 feet of them. Any client complaint will be vetted by Directors.
- Develop new referral sources. Bring in more doctors for educational experiences with our staff.
- Create a position – “APTC Director of Community Impact” – this person will organize fundraising events to fund the Foundation and positively impact our communities.
- Create the Engagement program – hold initial meeting and describe the reward for those who achieve success.
- Commit to 4 Leadership Meetings per year and 1 Emerging Leaders meeting.
- Fully implement Microsoft Teams Communication and Project Management platform throughout APTC.
- Hold Teams Meeting to educate clinical staff on new compensation model.
Billing Lecture
This is a 10 Part Series of a lecture we had the pleasure of receiving from John Wallace, PT, MS, OCS. It has been broken up into 6 short videos with the following content in each for easy reference:
Part 1-2 Introduction & Evaluation Assessment Codes
Part 3 Modalities
Part 4-6 Common 15 minute Procedure Codes
Part 7 Wound Care
Part 8 Orthotics and Prosthetics
Part 9-10 Cognitive Codes & Treatment Time & Minute Rules





